Blog
Brand
Act like you like it…

Act like you like it…

Tags: Brand, Customer Experience, Customer Service
Posted in Brand, Customer Experience, Home posts

So over the last week I was on four different Delta flights (two operated by Northwest). I can understand more and more why Southwest seems to be leading the way…

Southwest doesn’t charge to check your bags… OK so I am flying across the country on your plane, are you surprised I am bringing a bag? Do you really want everyone trying to drag all their stuff on the plane?
Southwest has more room on the plane. The bag I decide not check (and save $20) gets taken from me at the bottom of the ramp and put under the plane because there is not enough room for all the bags people are bringing on the plane. Has a light bulb gone off yet Delta? This in turn creates quite a road block when getting off the plane at your destination as everyone is stacked up waiting on their gate checked bags.
After seated, after takeoff, and finally at our cruising altitude you come by and ask if I want a snack and drink. Great… except maybe you should give the impression it is not an inconvenience for you.

Everyone says this but it really is the little things that make you come back… because in the end all my flights on Delta were on time and I had no problems going or coming… but I will fly Southwest next time (and save $40).